Webinar
Very special guest Emma Kissel the Senior Product Manager of VacateTracker will show us the key features and benefits of our exciting new product!
The better way to manage the vacate process
If you’re ready to up your customer service game, and delight tenants and landlords alike, then Vacate Tracker is for you. Designed to help improve workflow in busy rentals departments, Vacate Tracker lets you communicate effectively with tenants and landlords, free up departmental resources, and unlock new efficiencies. It also powers Move Me Out, a feature-rich app that helps tenants manage the entire moving out process, and property managers avoid any unwanted vacate issues
See Vacate Tracker in action Sign up for a demo
As soon as you try VacateTracker, you’ll wonder how you ever managed your vacating tenants without it. But don’t take our word for it. Schedule a demo today.
Give your tenants
access to
Move Me Out
Once you’re up and running on Vacate Tracker, your tenants will have access to Move Me Out, our free app that’s available on the Apple and Android app stores.
That’s good news for your tenants, and good news for you. The seamless integration between Vacate Tracker and Move Me Out offers a range of benefits to property managers.
Forget emails and phone calls, you can send documents, cleaning checklists, bond refund forms, and more directly from Vacate Tracker to the tenant’s app.
You can also alert them to important dates, such as when their keys need to be returned and the final inspection, and give them access to your recommended cleaners and trades, and a range of offers from our moving partners.
See how it works
The Features
Simple Setup
Setting up Vacate Tracker is simple. Automatically pre-populate tenant, owner and property details by pulling in data from your other IRE products.
Vacate notices
Create your own vacate notices from our state-specific templates. Our templated communications cover every stage of the process, from notice through to bond refund, and can be customised with your own messaging and office branding. Notices may be sent by email, SMS, and through our Move Me Out app.
Reporting and tracking
Keep on top of which tenants are vacating and when. Set dates to follow-up tenants, owners or staff and get daily, weekly and monthly reports sent to you automatically.
Cleaning checklist
Help tenants help you. Create a cleaning checklist using our comprehensive template and cleaning videos that make it easy for tenants to know what’s expected prior to the vacate date. The checklists are itemised room by room and can be generated as a PDF document or pushed to our Move Me Out app
Tenant alerts
Keep tenants on their toes with friendly, automated reminders to let them know how they’re tracking with the tasks on their vacate checklist. If the tenant is using Move Me Out, they’ll receive your messages in their app’s inbox, but you can also send via email or SMS.
Digital records
Vacate Tracker automatically records every action in regard to the vacate, when it was performed, who it was sent to and by whom. These actions can be shared with staff or owners, and generated into a PDF document, if required, in the event of any dispute.
Record inspection times and outcomes
Record details of pre-vacate and final inspections, and record any issues that require follow up. Attach files and documents so all information relevant to the vacate is in the one location.
Prioritise and recommend service providers
Record all details of service providers that your office has a relationship with. Record the priority of working with them and the basis of recommending them to a tenant. These details can then be used in merge fields in email, SMS and/or Move me Out app notifications and are customizable by vacate.
Improve workflow and free up time
With Vacate Tracker, you don’t have to jump in and out of different applications to manage vacating tenants. Everything you need to manage the process is built in to the one, easy to use web-based system. Vacate Tracker also helps you maintain great relationships with landlords, by bringing greater levels of clarity and transparency to the vacate process, and foster goodwill among your vacating tenants. And, of course, Vacate Tracker saves you time, so that you can devote more of it to new business rather than old.
What our customers say
When InspectRealEstate approached me to ask if I would be interested in Vacate Tracker, I jumped at the chance to have a programme that would make our Property Managers job easier and to ensure nothing got forgotten. When I assisted in developing Vacate Tracker for the NT Legislation, it really showed up the amount of work and paper work needed to vacate a tenant. Once a tenant is in Vacate Tracker, vacate packs, service providers and check lists are sent to them, then Vacate Tracker prompts the Property Manager or their Assistant at every step of the way up to the vacate date, inspection reports and bond release. Vacate Tracker also sends out prompts to the Tenants.
Vacate Tracker is definitely an asset to the Property Manager world and I would highly recommend this programme. The Staff atInspectRealEstate are awesome to work with.
Vacate Tracker is the best thing to hit the property management industry since Inspect Real Estate. The program is intuitive, easy to use, can be adapted to meet those specific nuances for your business and significantly minimises the risk associated with vacating tenants. Vacate Tracker is a game changer and in my view, an essential for any property management business.
The team have found that vacate tracker is a great way of streamlining our vacate process, everything is in the one place and any of the staff can access and see where a vacate is at any time.
Vacate Tracker is a great way of keeping accurate records all in one place with the ability to add photos for maintenance issues which helps if the bond reaches the stages of a bond dispute.
Tenants are kept well informed and notified of what is expected of them and are given reminders along the way as to what is going on with their vacate and bond refund. This makes the whole process run very smoothly.
I can definitely say that Vacate Tracker has made the whole process very simple and they are constantly making improvements to benefit us as the agent and to make it easy for the tenant to use and understand.
Get started today
As soon as you try Vacate Tracker, you’ll wonder how you ever managed your vacating tenants without it. But don’t take our word for it. Schedule a demo today.